Outdoor LED signs include five years of full parts coverage for defects in materials or workmanship, followed by lifetime support with paid replacement and upgrade options. Lifetime support does not mean free lifetime parts, labor or shipping. Coverage for other product lines follows the table below.
Effective Date: August 1, 2026
1. Applicability
What this policy covers. This policy applies to every LED Sign City system purchased on or after August 1, 2026. Systems purchased prior to this date remain covered under the warranty terms stated on the original invoice at the time of purchase. Those terms are unchanged and fully honored. Coverage length differs by product line — the table below governs, and the sections that follow apply to all lines unless stated otherwise.
| Product line | Parts warranty | Lifetime support phase |
|---|---|---|
| Outdoor LED signs | 5 years, parts only | From year 6: paid replacement and upgrade options described below. |
| For other product lines, confirm coverage on your order documentation or contact info@ledsigncity.com. The complete product table appears when product data is available. | ||
Labor is not included in the standard parts warranty. Installation, removal, diagnostics, programming and lift equipment are the owner's cost unless purchased as a separate add-on. See section 7.
2. Warranty Philosophy
LED Sign City builds LED signs using 20+ year aluminum cabinetry and modular internal technology. This policy is designed to ensure the sign remains a permanent, upgradeable asset, not a disposable product. As technology evolves, the system can be refreshed rather than replaced.
This is a System Continuity Policy, intended to fairly share the long-term cost of maintenance, refresh, and upgrades between LED Sign City and the system owner.
3. Two-Phase Coverage Structure
The five-year and year-six timelines below apply to outdoor LED signs. Other product lines follow the coverage period and continuity eligibility in the product table above.
Phase 1: Parts Coverage Period (Years 1–5 for Outdoor Signs)
- Coverage: Full parts coverage for defects in materials or workmanship.
- Scope: Applies to all components supplied by LED Sign City.
- Resolution: Repair or replacement at LED Sign City's discretion.
- Shipping & Labor: Shipping and labor are not included unless explicitly stated in writing.
Phase 2: Lifetime System Support & Upgrade Continuity (Year 6+)
From year 6 forward, eligible outdoor systems receive lifetime support through paid replacement and upgrade options. Eligible LED modules receive a 40% trade-in credit, and eligible active electronics are priced at retail minus 40%, subject to the return requirements below. The owner pays the remaining component price, shipping and any labor.
4. Component Coverage & Treatment
The paid trade-in and replacement terms below apply to eligible continuity or upgrade purchases. They do not replace covered defect remedies during the parts-warranty period.
Every component in an LED Sign City sign is modular and replaceable. Browse modules, power supplies, controllers, receiving cards and more on our Parts & Accessories page.
A. LED Display Modules (Core System Components)
- 40% Trade-In Credit: Eligible for a guaranteed 40% trade-in credit toward current-generation compatible LED modules, regardless of system age.
- Mandatory Return: Return of original LED modules is required. These may be refurbished to provide superior color and brightness matching for legacy systems.
- Uptime Support: Temporary replacement modules may be installed to maintain operation while original modules are serviced.
- Technology Discontinuation: If original display technology is discontinued, the 40% credit applies toward a Full-Face System Refresh, including all modules and required internal electronics.
B. Active Electronics
(Controllers, receiving cards, power supplies, video cards, PoE adapters, antennas, sensors)
- Net Continuity Price: Replacement components are sold at a preferred rate (Retail Pricing minus 40%).
- Discretionary Returns: LED Sign City reserves the right to require the return of electronics based on condition and value. Return requirements will be disclosed at the time of claim approval.
5. Logistics & Return Process
- Repair-First Workflow: Replacement components are shipped first to minimize downtime and allow for immediate repair.
- Return Window: When a return is required, components must be shipped back within 30 days of delivery.
- Non-Return Provision: For a continuity purchase where a 40% credit or discount was conditional on returning the original component, failure to return it may result in an invoice for that credited 40%. We disclose return requirements and any non-return charge when approving the exchange. This is not an automatic charge on every parts-warranty claim.
- Shipping Rates: Customers may utilize LED Sign City's negotiated corporate shipping rates. These costs are billed to the customer at our preferred discounted levels, typically lower than standard retail freight.
6. Definition of System Life
System Life is defined as the period during which the original aluminum structural cabinet remains in its original installation location. Relocation, modification, or reinstallation of the cabinet may affect coverage and will be evaluated on a case-by-case basis.
7. Labor & Cost Exclusions
- Labor: This warranty covers components only. Labor for installation, removal, diagnostics, programming, or lift equipment is not included unless purchased as a separate add-on.
- Shipping: Shipping is billed at current rates for replacements, upgrades, and trade-ins.
8. Damage & Environmental Exclusions
Damage resulting from electrical surges, improper wiring, or environmental events (flooding, fire, wind, vandalism) is excluded from Phase 1 (Full Coverage). However, such damage remains eligible for Phase 2 Continuity Pricing to assist the owner in restoring the system.
9. Summary Statement
Outdoor LED signs include five years of full parts coverage for defects in materials or workmanship, followed by lifetime support with paid replacement and upgrade options. Lifetime support does not mean free lifetime parts, labor or shipping. Coverage for other product lines follows the table above.
To request warranty service, provide your order number, product details and a description of the fault. We will confirm coverage and any shipping or return requirements before arranging service. Questions about coverage on a specific order? Contact us at info@ledsigncity.com or call (866) 343-4011.