Support | LED Sign City
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How can we help?

Everything you need to set up, manage, and maintain your LED sign. Real humans available Mon–Fri, 9 AM – 6 PM CST.

Fastest fixes

Ways to get help

Pick the path that fits your situation.

1
Unbox & assemble your sign

Enter your size and step through the build — how it splits into sections, every M8 and M10 bolt, the X and L brackets, power ports and the signal chain.

2
Knowledge base

Browse how-to articles, troubleshooting guides, and maintenance tips for every sign type.

Browse articles →
3
Submit a support ticket

Having an issue with your sign? Submit a ticket and our team follows up within 1 business day.

Submit ticket →
4
Repairs & replacements

Order genuine replacement parts or diagnose an issue in minutes — modules, power supplies, receiving cards and more.

5
Schedule a support session

Book a remote session with a technician for personalized, guided assistance on your display.

Schedule session →

Software downloads

Find the right software for your sign type. Not sure which you have? Call us at (866) 343-4011.

NovaStar
Viplex Express
Windows

Primary desktop software for managing NovaStar LED signs.

Download
Nova LCT
Windows

LED Configuration Tool for advanced NovaStar display setup.

Download
Viplex Handy
iOS & Android

Mobile app for remote NovaStar sign control.

VNNOX
Cloud / Browser

Cloud-based content management — no download required.

Open in browser
DBSTAR
XM Player
Windows

Standalone media player software for DBSTAR LED systems.

Download
Huidi
HD Player
Windows

High-definition content player for Huidi indoor video walls.

Download
Sysolution
LED OK / LED OK Lite
Windows, macOS & mobile

Cross-platform software for XIXUN LED controllers.