OVERVIEW. This website is operated by LED Sign City. Throughout the site, the terms “we”, “us” and “our” refer to LED Sign City. LED Sign City offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. Our store is hosted on Shopify Inc.
Section 1 — Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 2 — General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.
Section 3 — Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information which is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but have no obligation to update any information.
Section 4 — Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service without notice. We shall not be liable to you or any third-party for any modification, price change, suspension or discontinuance of the Service.
Section 5 — Products or Services
Certain products or services may be available exclusively online. These may have limited quantities and are subject to return or exchange only according to our Refund Policy. We have made every effort to display as accurately as possible the colors and images of our products; we cannot guarantee that your monitor’s display of any color will be accurate.
We reserve the right to limit the sales of our products or Services to any person, geographic region or jurisdiction, and to limit quantities. All descriptions and pricing are subject to change at any time without notice. We do not warrant that the quality of any products or services will meet your expectations.
Section 6 — Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household or per order. You agree to provide current, complete and accurate purchase and account information for all purchases, and to promptly update your account information so we can complete your transactions and contact you as needed. For more detail, please review our Refund Policy.
Section 7 — Optional Tools
We may provide you with access to third-party tools which we neither monitor nor control. You acknowledge that we provide access to such tools “as is” and “as available” without any warranties. Any use by you of optional tools is entirely at your own risk and discretion.
Section 8 — Third-Party Links
Certain content, products and services available via our Service may include materials from third-parties. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites, and we are not liable for any harm related to the purchase or use of goods or services in connection with any third-party websites.
Section 9 — User Comments, Feedback and Other Submissions
If you send us creative ideas, suggestions or other materials (“comments”), you agree that we may, at any time and without restriction, edit, copy, publish, distribute and otherwise use them in any medium. We are under no obligation to maintain comments in confidence, to pay compensation, or to respond. You agree your comments will not violate any right of any third-party or contain unlawful or objectionable material.
Section 10 — Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Section 11 — Errors, Inaccuracies and Omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.
Section 12 — Prohibited Uses
You are prohibited from using the site or its content: for any unlawful purpose; to solicit others to perform unlawful acts; to violate any regulations, rules or laws; to infringe upon intellectual property rights; to harass, abuse or discriminate; to submit false information; to upload viruses or malicious code; to collect or track the personal information of others; to spam, phish or scrape; for any obscene purpose; or to interfere with the security features of the Service. We reserve the right to terminate your use for violating any prohibited use.
Section 13 — Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free. The service and all products delivered to you are (except as expressly stated) provided “as is” and “as available.” In no case shall LED Sign City or its directors, officers, employees, affiliates, agents, contractors, suppliers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind. Where jurisdictions do not allow such limitations, our liability shall be limited to the maximum extent permitted by law.
Section 14 — Indemnification
You agree to indemnify, defend and hold harmless LED Sign City and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, suppliers, interns and employees from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third-party.
Section 15 — Severability
If any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed without affecting the validity of the remaining provisions.
Section 16 — Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive termination. These Terms are effective unless and until terminated by either you or us. If you fail to comply with any term, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to the date of termination.
Section 17 — Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver. These Terms and any policies posted by us constitute the entire agreement between you and us, superseding any prior agreements.
Section 18 — Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States.
Section 19 — Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates to our website. Your continued use following the posting of any changes constitutes acceptance of those changes.
Section 20 — Installation Liability, Customer Disclosure, and Waiver of Liability
When utilizing our installation services, either directly or through third-party contractors, customers are required to disclose any systems, wiring, or equipment present in the installation area that may be unrelated to the LED sign but could be affected by the installation process — including fire suppression systems, HVAC, plumbing, electrical wiring, or other infrastructure that may not be immediately visible.
Customer Disclosure Requirement
The customer is responsible for informing LED Sign City or its installers of any such systems or equipment that could be impacted during installation, especially where such systems are hidden or integrated with electrical wiring. Failure to disclose relevant information may result in the waiver of liability for any damages that may occur to these systems during installation.
Installer Liability Limitation
Our installers follow industry-standard safety protocols and take reasonable care. However, LED Sign City and its contractors cannot be held liable for damages, directly or indirectly, to any system, equipment, or structure that is not disclosed or visible prior to installation, including hidden wiring or infrastructure not reasonably identifiable by our installers.
Special Systems and Regulations
For systems requiring specialized knowledge or certifications (e.g., fire suppression or alarm systems), it is the customer’s responsibility to notify LED Sign City in writing before installation. If such notification is not provided and the system is inadvertently affected, the customer agrees to waive any claims of liability against LED Sign City and its installers.
Liability Waiver & Dispute Resolution
By agreeing to these terms, the customer acknowledges that LED Sign City and its contractors will not be held responsible for any damages to systems that were not disclosed prior to installation. In the event of a dispute regarding damages, both parties agree to engage in good-faith discussion. If no conclusive evidence is presented that the installer caused the damage, LED Sign City and its contractors shall not be held liable.
Section 21 — Contact Information
LED Sign City
3422 Old Capitol Trail #568
Wilmington, DE 19808
1 866 343 4011
Section 22 — Warranty on LED Signs
Our LED signs come with specific warranties based on the type of sign. This warranty covers only replacement parts, not labor, and requires the return of defective parts after repair is complete.
1. LED Signs (Programmable LED Signs, Message Centers, Digital Displays)
- Warranty Period: 5 years, parts only.
- Coverage: 100% of replacement parts covered in year one, reducing 20% per year until end of the warranty period.
- Extended Warranty: Extended warranties can be purchased and supersede standard terms.
2. Price Signs (Gas Price Signs, LED Digit Signs)
- Warranty Period: 12 months, parts only.
- Coverage: 100% of replacement parts covered for the full warranty period.
3. Mobile LED Signs (Vehicle-Mounted, Mobile Advertising)
- Warranty Period: 12 months, parts only.
In all cases the warranty is limited to replacement parts and does not cover labor or additional charges related to installation or removal of parts.
Replacement and Color Matching
If a part is discontinued, we may provide a placeholder part so you can return the defective part for repair or use as a sample. Due to variations in LED bulb colors, exact color matching may not always be possible. Custom-built color-matched modules may take up to 90 days; in-stock matches typically complete within 7 business days. Bulb degradation over time may affect match quality.
Use of Customer-Provided Materials
When you provide logos, images, slogans, or other brand assets (“Customer Materials”), you grant LED Sign City a non-exclusive, royalty-free license to use them solely in connection with the requested service or product. To have such materials removed, notify us in writing specifying the location(s); we will process removal within 7–10 business days. We are not liable for omissions where no specific notice has been given.
Additional Terms
The warranty does not cover loss of use, incidental damages, or labor charges associated with part replacements. Warranty claims are limited to the cost of the replacement part itself. For further information or to inquire about extended warranties, please contact us at the information in Section 21.
These Terms of Service govern your use of ledsigncity.com.